ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Official PeopleCert Certification Exam Voucher 2 attempts with Official Axelos Main Guide E-book Included. code: ITIL4DSV-Ex-2

Original price was: $ 1,130.00 USD.Current price is: $ 655.00 USD.

Included in your Purchase:

  • Official Axelos e-book main guide for ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
  • E-learning (Recorded Videos of over 10 hours)
  • Official Online Web Proctored ITIL® 4 Specialist: Drive Stakeholder Value (DSV) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included, with 12 months validity
  • 1 month access for e-learning
  • 1ST CAREER ITIL® 4 Specialist: Drive Stakeholder Value (DSV) e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Training Material developed by 1ST CAREER, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Sample papers
  • Letter of Course Completion

Due to PeopleCert regulations you will need Certificate of Attendance from 1ST CAREER (ATO of PeopleCert) before you attempt the exam.


This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realization. DSV is beneficial to those who design or manage customer journeys and experiences, and manage customer demands and expectations.

ITIL® 4 DSV will help you to:

  • Effectively manage key stakeholders
  • Build trusted relationships
  • Shape customer demand
  • Optimize user experience and customer experience
  • Embed effective design thinking.

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

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Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

Additional information

2 Attempts at Exam


Access to trainer via email


Accredited Certification by

PeopleCert & Axelos

E-book included


E-learning Access

1 Month

Exam Coupon Validity

12 months

Exam included


Study Type

Exam Voucher

Virtual Live Online